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About Us

Current Positions

To apply to one of these positions, please fill out our online application.

Education Administration Assistant

Job Summary:

The Education Administrative Assistant is responsible for supporting the staff from all branches of the Education Department as well as the Animal Programs Department. The Education Administrative Assistant is the primary point of contact with the public for customer service, program registration, record keeping and payment processing for all Education programs. In addition, the Education Administrative Assistant

is responsible for providing organizational and logistical support for Education Special Events.  This position requires a strong ability to work in a team oriented atmosphere.

Job functions:

  • Manages the Education Department’s front of house operations.
  • Operates the customer database system.
  • Updates Education programs in the Zoo’s back office system.
  • Collects and reviews all paperwork from attendees.
  • Operates the POS system; this includes calculating and collecting transactions and submitting deposits.
  • Collects and prepares needed supplies.
  • Effectively handles customer service concerns.
  • Follows all Birmingham Zoo Procedures and Guidelines.
  • Represents the Zoo at various functions as assigned.
  • Other duties as assigned.

Minimum qualifications (Special skills, knowledge, ability, education, etc.):

  • Preferred college degree.
  • At least one year administrative type experience.
  • Experience in customer service related tasks is required.
  • Preferred experience in front of house operations.
  • Must be a self-starter with high attention to detail; goal oriented, highly motivated, and be able to multi-task.
  • Must possess excellent leadership, interpersonal, organizational, oral and written communication skills.
  • Proficient in Microsoft Office, POS systems, customer database systems.

POSITION TYPE AND HOURS OF WORK

  • Full time
  • Mainly weekdays; however weekends, occasional evening work and holidays may be required.

To apply please complete an online application and attach a current resume.

Payroll and Benefits Administrator

Job Summary

The Payroll and Benefits Administrator is responsible for the administrative support of day-to-day Accounting and Benefits operations as well as the bi-weekly processing of payroll for all BZI employees.  Responsibilities include processing bi-weekly payroll through payroll and benefit system, maintain payroll employee data information, and produce/analyze reports from payroll and benefits system.  Will also include benefits administration, establishes various reports and documents to provide current personnel information. May also assist in general day to day Human Resource functions and accounting/finance projects.

POSITION FUNCTIONS

  • Responsible for payroll processing on a bi-weekly basis.
  • Insures completion of all new hire and termination paperwork. Inputs new hire information into payroll system.
  • Compiles payroll data such as garnishments, vacation/personal time, insurance, and 401(k) deductions.
  • Polls electronic time clocks and review the downloaded information for completeness and accuracy; maintain electronic time clocks.
  • Conducts end of month closing activities for payroll.
  • May assist in coordinating employee screening process to include drug screenings and background checks as well as assemble new hire and benefits packets.
  • Conducts the enrollment of new employees in benefit plans and coordinates the annual open enrollment process.
  • Works with designated senior staff in negotiating rates and benefits for employees of BZI including, but not limited to: group health, dental, 401k, life, cancer, LTD and STD.
  • Responsible for COBRA administration and ACA compliance.
  • Insures completion of personnel action forms (PAF) for new position requests, new hire information, leave requests, merit increases and related information.
  • Assists in maintaining files on all current and former employees.
  • Receives questions/complaints from employees regarding a variety of issues and reports them to designated senior staff to assist with resolution. Explains and assists new hire employees with benefit options.
  • Produces name badges for employees, interns, volunteers and contract workers.
  • Assists in completing salary surveys for AZA, or other member organizations as directed. Assists in analyzing data from salary surveys.
  • Responds to requests from the Alabama Department of Industrial Relations and Unemployment office in order to establish final determination of claims.
  • Prepares documentation and facilitate yearly Workers Compensation Insurance audit.
  • Assists designated senior management in the preparation of wage and salary budgets and controls. Assist with yearly budgeting process.
  • Reviews and reconciles monthly benefit invoices to insure accuracy of billing and enrollment.
  • Coordinates yearly testing and compliance reporting for 401(k) Plan and Section125 plans.
  • Designs and runs reports from payroll system as requested.
  • Assists with yearly EEO-1 reporting.
  • Other duties as assigned.

QUALIFICATION REQUIREMENTS:

  • Associate degree (A.A.) or equivalent in accounting, finance, HR or related field; four (4) year College degree is preferred. SPHR, PHR, SHRM-CP or SHRM-SCP preferred.
  • One (1) or more year’s related accounting, payroll experience and/or training; or equivalent combination of education and experience.
  • At least three (3) years direct payroll processing experience.
  • Solid understanding of payroll and payroll tax laws.
  • Proficiency in Microsoft Office products especially Word and Excel.
  • Organize and write procedures in a logical/methodical manner.
  • Must have excellent written and verbal communication skills; have high energy and enthusiasm for completion of tasks; possess team building skills; and has the ability to handle multiple tasks and meet deadlines.
  • Must have ability to foster teamwork within and across teams.
  • Must maintain confidential information.

The Birmingham Zoo is a drug and smoke free work place.  EOE.  Apply online at www.BirminghamZoo.com, About Us, Employment, attach a current resume to the online application and include salary expectations.

Birthday Parties and Special Events Associate

Job Summary:

The Birthday Parties and Special Events Associate is responsible for selling, booking/scheduling, overseeing, facilitating, coordinating and growing all aspects of revenue generating birthday parties. Will assist Groups Coordinator with all groups arrivals and bookings.  Must be able to anticipate project needs, discern work priorities, and meet deadlines.

Essential job functions include:

  • Handles all communication in regards to booking of the Birthday Party throughout the planning process to all involved in the event.
  • Increases birthday event revenue by being proactive in selling and promotions. Seeks opportunities to “up sale” event add-ons for a more robust guest experience.
  • Ensures that correct birthday event contract is sent, reviewed and signed by client. Ensures that signed contract is received in a timely manner.
  • Inputs birthday event registration into Point of Sale (POS) System.
  • Collects birthday event deposit and final payment at completion of event. Assists with collections and payments of other special events.
  • Ensures the cash handling procedures per Finance Department protocol are being followed. Applies cash handling procedures, asset protection policies and requirements to daily routines.
  • Orders all birthday essentials and maintains proper inventory levels.
  • Directs Volunteers and seasonal Party Ambassadors in details, assignments, and needs of scheduled Birthday Event.
  • Places orders and communicates needs with food vendors and follows up before function(s).
  • Communicates to involved departments birthday event needs to ensure all rides/attractions, programs, etc. are booked and pre-arranged.
  • Communicates event guest’s arrival times with involved staff/departments for various pre-arranged activities.
  • Promotes membership sales to birthday event guests as opportunity presents itself.
  • Assist with the planning and implementation of internal and external special events.
  • Assists in maintaining an events calendar of rental activities booked as well as listing all Zoo activities planned. Maintains and updates internal checklist and external checklist for all Birthday Parties/special events.
  • With Zoo Services, ensures that venues are in “ready condition” in accordance with the client’s specifications prior to client arrival.
  • Assists with tours to see the Zoo’s venues, and scheduling of events on multiple calendars.
  • Prepare reports and analysis reflecting progress and trends in order to meet or exceed Birthday Party/special event revenue goals.
  • Assists in maintaining special event database of past and potential clients.
  • Assist with communications during campaigns (upgrade efforts, Dinner with the Keeper invitations and other special events and promotions).
  • Assist with membership sales during Membership drives.
  • Works with other Zoo departments to promote smooth Zoo entry for guests and members.
  • Coordinate appointments and tours to see the Zoo’s venues, and scheduling of events on multiple calendars.
  • Other duties as assigned.

Minimum qualifications (Special skills, knowledge, ability, education, etc.):

  • College preferred; event planning and coordination, or equivalent combination of education and experience.
  • Must be flexible and have the ability to handle multiple projects simultaneously and meet frequent deadlines. Must also be detailed oriented.
  • Proficient using the latest versions of Microsoft Office, Word, Excel, PowerPoint and Google Calendars
  • Excellent interpersonal skills – team player who works well with others, together reaching challenging goals under very tight deadlines.
  • Strong written and oral communication skills.
  • Excellent time management skills and ability to multitask with a high sense of urgency.
  • Flexibility to work weekend and night events.
  • Must have a current valid driver’s license with no prior traffic violations (within the last five years).
  • Must have, or willing to get, TIPS/Responsible Vendor Certification.
  • Must have current negative TB test and provide documentation, or be willing to have a TB test.
  • Must be First aid/CPR certified or willing to be trained and certified.

To apply please complete an online application and attach a current resume.

Manager, Sales and Marketing

Job Summary:

Responsibilities include developing and implementing plans for broad promotion of the Zoo through marketing, branding, advertising, social media and public relations functions.  This position is also responsible for the growth, sales and maintenance of BZI’s corporate, family and individual membership programs including direct sales acquisitions and renewal. Also responsible for directing group and in-house/private special events promotion and sales.

Maintains a thorough understanding of the Zoo’s operating budget and budgetary resources allocated to the Membership and Sales department.

Essential job functions include:

  • Responsible for creating, implementing and measuring the success of a comprehensive membership and sales strategy to enhance the Zoo’s Mission and position within the marketplace and general public.
  • Implements strategies to meet objectives for general attendance, paid attendance, membership marketing, educational program awareness, birthday parties and special events.
  • Develops short-term and long-term strategic plans and budgets for sales and promotion as well as comprehensive analysis of actual results against those projections.
  • Plans, executes and analyzes market research for the purpose of identifying new market opportunities, trends in current operations and other zoos, event analysis and other related requirements.
  • Develops strategic alliances and relationships throughout the community, state and region to create a diverse and supportive network of Zoo partners.
  • Determines the most appropriate media through which to promote and advertise the Zoo, underwriting the costs through a combination of Zoo budget and trade agreements with partners.
  • Solicits media sponsorships and develops appropriate benefit (trade) packages for promotional sponsors, ranging from single day events to temporary exhibits and corporate-sponsored promotion days. Supervises fulfillment of sponsorship trade/benefits package.
  • Works closely with Development Department to coordinate contacts in corporate community; attends Development committee meetings as needed.
  • Works with Development and Marketing staff to develop membership and sales marketing plan and assists with implementation of the plan.
  • Responsible for driving revenue and increasing Zoo attendance by promoting visits, education programs, group sales, memberships, special events and other revenue lines.
  • Collaborates with Marketing and Development departments to represent Membership and Sales at Zoo events and programs.
  • Contributes to Zoo publications, including Animal Tracks, regarding Membership and Sales activities. Will be content manager for membership and sales information on the Zoo’s website.
  • Oversees preparation and dissemination of press releases, articles and coordinated media efforts.
  • Oversees review of all materials proposed for public distribution and sale prior to printing/production to ensure accurate use of logo, other information, and quality product.
  • Provide critical demographic data to management staff to enhance decision making processes.
  • Assist with planning and executing new member events and programs
  • Assist with outreach programs and community event participation focused on driving membership (i.e. Best of Birmingham, LJCC Open House, Children’s Hospital Holiday Drive etc.).
  • Staff outside community outreach events and on-grounds membership marketing events, as needed.
  • Coordinate off-site membership drives with corporate clients and area businesses.
  • Promote sales and assist with corporate group events for Corporate Members (i.e. company picnics, corporate functions, client parties, etc.).
  • Oversees presentation of a positive organizational image to the public. May serve as the Zoo spokesperson, and enlists other staff as appropriate to interact with media or groups on various issues (such as CEO, curatorial staff).  Represents the Zoo at relevant associations and public meetings.
  • Acts as Marketing representative in Vice President, Sales and Marketing absence.
  • Other duties as assigned.

Minimum qualifications (Special skills, knowledge, ability, education, etc.):

  • Associate or Bachelor’s degree with some experience in database management, fundraising or equivalent combination of education/experience. Knowledge of Raiser’s Edge a plus.
  • Must have excellent written and verbal communication skills; have high energy and enthusiasm for completion of tasks; possess team building skills; and has the ability to handle multiple tasks and meet deadlines.
  • Must have ability to foster teamwork within and across teams.
  • Must be proficient in using PC based software programs, specifically Microsoft Office and Excel.
  • The capacity to project the unique aims and values of the institution in the community.
  • Must have a current valid driver’s license with no prior traffic violations (within the last five years).

SUPERVISORY RESPONSIBILITIES

  • Membership & Group Sales Coordinator
  • Parties & Membership Associate
  • Membership & Groups Associate
  • Membership Assistants
  • Marketing Associate
  • Marketing Coordinator
  • Seasonal Ambassadors

QUALIFICATIONS

  • Bachelor’s Degree in Marketing, Business or related field from a four-year college or university.
  • Minimum 3 years’ experience working in sales, marketing, or membership-based institution or non-profit.
  • Minimum 3 years supervisory experience with a proven ability to plan, organize and direct work programs and supervise staff.
  • Must be willing to travel locally for up to 10-20% of the time. Must have a current valid driver’s license with no prior traffic violations (within the last five years).
  • Must be a strategic planner and thinker with a creative mind.
  • Strong creative design and editing skills.
  • Is self-motivated and driven to succeed.
  • Must have excellent written and verbal communication skills; have high energy and enthusiasm for completion of tasks; possess team building skills; and has the ability to handle multiple tasks and meet deadlines.
  • Must have ability to foster teamwork within and across teams to successfully benefit the Zoo as a whole.
  • Experience working with non-profit organizations preferred.
  • Presentation experience helpful.
  • Proficiency in using PC based software programs for word processing, publishing, graphic design and accounting spreadsheets, specifically Microsoft Office and Raisers Edge.
  • Must have the ability to work successfully with other departments.
  • Must have current negative TB test and provide documentation, or be willing to have a TB test.
  • Must be First aid/CPR certified or willing to be trained and certified.

POSITION TYPE AND HOURS OF WORK

  • Full time
  • Mainly weekdays; however weekends, occasional evening work and holidays may be required.
  • May be on Manager on Duty (MOD) rotation.

To apply please complete an online application and attach a current resume.

Animal Care Professional – Primates

SUMMARY

The Birmingham Zoo is seeking applicants for an Animal Care Professional in the Primate Department. Under the direction of the Zoological Manager, the successful candidate will be responsible for providing a high level of animal care including, but not limited to, monitoring animal health, maintaining cleanliness of animal areas, providing environmental and behavioral enrichment, preparing diets, modifying exhibits, keeping accurate records, and presenting both formally and informally for the public. The candidate must be a motivated self-starter that is enthusiastic and team oriented. This position requires a team player capable of positive interactions with staff, guests, and volunteers.

QUALIFICATIONS

  • Bachelor’s degree in a relevant biological field and a minimum of one years’ experience with wildlife/exotics in a zoological institution is required. Experience working with primates preferred.
  • Should have basic knowledge of the management of captive primate populations, including related AZA conservation programs.
  • Must have excellent written and verbal communication as well as decision skills; have high energy and enthusiasm for completion of tasks; possess team building skills; and has the ability to handle multiple tasks and meet deadlines.
  • Must have ability to foster teamwork within and across teams.
  • Competency in computer skills.
  • Must have a current valid driver’s license with no prior traffic violations (within the last five years).
  • Must be First aid/CPR certified, or be willing to be certified..
  • Must have current negative TB test and provide documentation, or be willing to have a TB test.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee should expect:

  • Use of hands, fingers, tools or controls.
  • Frequently required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch and talk or hear.
  • Routinely lift and/or move more than 50 pounds.
  • Exposure to wet surfaces and slippery surfaces.
  • Candidate will work with dangerous and venomous animals.
  • Must be able to work under challenging physical conditions and perform strenuous duties in extreme weather.

POSITION TYPE AND HOURS OF WORK

  • Full time or part time
  • Schedule varies between weekdays and weekends. Weekend work required as well as occasional evening work and holidays.

To apply please complete an online application and attach a current resume.

Seasonal Zoo Crew

The Birmingham Zoo is looking for temporary seasonal workers.to help with late summer and fall. High energy, excellent customer services skills and the ability to interact with a diverse group of visitors a must. The Zoo is a drug and smoke free environment.

  • Must be willing to work flexible days/hours and weekends.
  • Must be age 18 or older.
  • Will be working outdoors in the elements and stand for long periods of time.

We are an Equal Opportunity Employer.

To apply please complete an online application and attach a current resume.

 

The Birmingham Zoo is an Equal Opportunity Employer and drug-free facility.